Frequently Asked Questions

What makes FDW different from other retail stores?

  • We have the same great products, but you pay 40-80% below retail pricing.
  • We meet by appointment.

Do I have to schedule an appointment?

  • We accept walk-ins, but we cannot promise that we are available without an appointment.
  • Scheduled appointments take priority over walk-in customers.
  • By scheduling appointments, we are able to keep prices low and offer better customer service.

How is the pricing so low?

  • We have a warehouse instead of fancy showrooms.
  • No a/c in the summer.  Low heat in the winter.
  • We rely on our customers word-of-mouth and reviews instead of TV and billboard ads.
  • Our direct connections with manufacturers keep our costs down.
  • Meeting by appointment eliminates the need for several commissioned salesmen.

Is the furniture damaged or used?

  • Our furniture is new.  We DO NOT sell re-manufactured or used mattresses.
  • Products are stored in our clean warehouse in the original packaging.
  • We sell off the floor models at a discounted price, every few weeks.

Do you deliver?  How far?

  • Yes.  We deliver to Worcester, Boston, Hartford, Providence, Springfield, Nashua, etc.

What methods of payment do you accept?

  • We accept cash or credit/debit cards.
  • We offer financing and layaway.
Feel free to ask any other questions by calling or sending us a message via our contact page.